Shipping

We ship twice a week, usually on Mondays and Thursdays. The day is always indicated in the top bar of the website.

Typically, orders placed by 5:00 PM the day before will be shipped with the next scheduled shipment.

During periods of high demand , shipments may experience a delay of up to 3 business days and during these same periods, the order entry limit may also be modified (for example, instead of considering orders entered until 5:00 p.m., only those received until the previous day could be included).

Retreat in Las Condes

We also offer pickup in Las Condes, following the same shipping schedule. This means your order will be available for pickup on the shipping date closest to your purchase date.

For example, if your order is shipped on a Thursday, you can also pick up your order that day, as long as you place your order before 5:00 PM on Wednesday.

Shipments to Regions and Provinces of the Metropolitan Region

Shipments to regions and provinces of the RM are made through Starken payable , being able to choose branch withdrawal or home delivery.

If an order destined for a province in the Metropolitan Region was placed with the Santiago shipping option ($2,990), the amount paid will be refunded using the same payment method , and shipping will be handled through Starken.

Shipping within Santiago (excluding provinces)

The cost of shipping within Greater Santiago (excluding provinces) is $2,990 .